Returns & Exchanges Policy | Hamza Asad

Return, Exchange & Money-Back Warranty – Hamza Asad

At Hamza Asad, your satisfaction is our priority. We want every piece you receive to feel flawless, elegant, and true to our promise of quality. If something isn’t perfect, we are here to make it right.

Easy Returns & Exchanges

We gladly offer returns and exchanges on eligible products, ensuring a smooth and comfortable shopping experience.

Money-Back Warranty

Your purchase is protected with our Money-Back Warranty. If the product does not meet your expectations in terms of quality, craftsmanship, or fit, you may request a refund within the specified timeframe.

Unstitched Collections

• Unstitched items can be returned or exchanged only if the fabric is unused, uncut, and in original condition.
• Quality-related complaints for unstitched articles must be reported within 7 working days of receiving the product.

Stitched & Ready-to-Wear Items

• Stitched items are eligible for return or exchange if a sizing, workmanship, or quality issue is found.
• Items must be unworn, unwashed, and accompanied by original packaging and tags.

Order Cancellation (Credit/Debit Card & Bank Transfer)

Orders placed via credit/debit card or bank transfer may be cancelled or changed within 48 hours of placing the order.

Quality Concerns – 48 Hour Review Window

If you discover a manufacturing fault, please contact us within 48 hours of delivery. Once your complaint is submitted:

• Our Quality Assurance team will review the product.
• If the issue is validated, you may choose from an exchange, store credit, or a full refund under our warranty.

Customized & Sale Items

• Customized orders are not eligible for refund, return, or exchange.
• Sale or discounted items may only be returned if a genuine quality issue is identified.
• No chargebacks are applicable on discounted or customized articles.